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dc.contributor.authorLee, Jane Wai Leng.en_US
dc.contributor.authorMak, Rebekah Suong Ern.en_US
dc.contributor.authorNeo, Siok Cheng.en_US
dc.description.abstractThis research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of public transport. They are buses, mass rapid transit (MRT) and taxis. Light Rail Transit (LRT) though is part of the public transport, is not included in this research.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Marketing::Customer services-
dc.titleService quality & customer satisfaction of Singapore public transport.en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorLee, Pui Munen_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
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Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
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