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Title: Importance of TQM in the retail industry.
Authors: Ong, Cindy.
Ng, Emeline Zhi Yi.
Tay, Shirley.
Keywords: DRNTU::Business::Management::Total quality management
Issue Date: 2002
Abstract: This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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