Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/8660
Title: Measurement of customer satisfaction with healthcare service quality in Singapore
Authors: Loh, Xiang Hui
Gan, Sugene
Ng, Weiling
Keywords: DRNTU::Business::Marketing::Customer services
Issue Date: 2002
Abstract: An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service.
URI: http://hdl.handle.net/10356/8660
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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