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|Title:||Measurement of customer satisfaction with healthcare service quality in Singapore||Authors:||Loh, Xiang Hui
|Keywords:||DRNTU::Business::Marketing::Customer services||Issue Date:||2002||Abstract:||An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service.||URI:||http://hdl.handle.net/10356/8660||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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