Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/8834
Title: Quality of online finanical services.
Authors: Kong, Rui Ye.
Lee, Limin.
Tay, Minyi.
Keywords: DRNTU::Business::Marketing::Customer services
Issue Date: 2003
Abstract: Today, with the increasing popularity of online financial services, there is a need to be able to identify the determinants that customers use to evaluate the online financial services that they are engaging in. This study attempted to extensively identify key quality attributes of the online financial services by analyzing the users’ perceptions and feedback.
URI: http://hdl.handle.net/10356/8834
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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