Please use this identifier to cite or link to this item:
Title: Public's perception of the bus service standards in Singapore.
Authors: Quek, Boon Hwee.
Tan, Yong Seng.
Teng, Kelvin Hua Hon.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2003
Abstract: This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
  Restricted Access
475.05 kBAdobe PDFView/Open

Page view(s) 50

Updated on Nov 29, 2020

Download(s) 50

Updated on Nov 29, 2020

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.