Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/89211
Title: Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
Authors: Wu, Yi
Choi, Ben
Guo, Xitong
Chang, Klarissa Ting-Ting
Keywords: Seeking-network Closure,
Giving-network Closure
Issue Date: 2017
Source: Wu, Y., Choi, B., Guo, X., & Chang, K. T.-T. (2017). Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective. Journal of the Association for Information Systems, 18(11), 787-813.
Series/Report no.: Journal of the Association for Information Systems
Abstract: Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affective-behavioral classification of user adaptation and identify seeking-network closure and giving-network closure as key network characteristics pertinent to postadoption IT use. Thereafter, we establish a theoretical link from seeking-network closure and giving-network closure to post-adoption IT use through the underlying mechanisms of user adaptation. We operationalize the research model using a field survey of a newly implemented electronic medical record system in a hospital in Northeast China, where we collected network data and objective system logs of 104 doctors. We found that seeking-network closure was positively associated with cognitive adaptation but negatively associated with affective adaptation and behavioral adaptation, whereas giving-network closure was negatively associated with cognitive adaptation but positively associated with affective adaptation and behavioral adaptation. Moreover, cognitive adaptation and affective adaptation were determinants of post-adoption IT use, but behavioral adaptation was not. We discuss our study’s theoretical and practical contributions.
URI: https://hdl.handle.net/10356/89211
http://hdl.handle.net/10220/44827
URL: http://aisel.aisnet.org/jais/vol18/iss11/2/
ISSN: 1536-9323
Rights: © 2017 Association for Information Systems. This paper was published in Journal of the Association for Information Systems and is made available as an electronic reprint (preprint) with permission of Association for Information Systems. The published version is available at [http://aisel.aisnet.org/jais/vol18/iss11/2/]. One print or electronic copy may be made for personal use only. Systematic or multiple reproduction, distribution to multiple locations via electronic or other means, duplication of any material in this paper for a fee or for commercial purposes, or modification of the content of the paper is prohibited and is subject to penalties under law.
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:NBS Journal Articles

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