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Title: Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
Authors: Lee, Li Sze.
Sim, Poh Len.
Koh, Tze Kin.
Keywords: DRNTU::Business::Management::Organizational change
Issue Date: 2003
Abstract: This is a real-life Business Process Reengineering (BPR) consultancy project conducted in a local firm. The objective was to reengineer the IT Helpdesk processes and monitor its processes using Balanced Scorecard (BSC). Kale’s BPR framework was adopted and the process was mapped using ARIS (Architecture of Information Integrated System) Toolset.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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