Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/8979
Title: Internet banks: the development of a service quality model.
Authors: Wong, Carol Wai San.
Ng, Julia.
Toh, Shuhui.
Keywords: DRNTU::Business::Finance::Electronic banking
Issue Date: 2003
Abstract: The objective of this consumer-based study is to identify service quality attributes and dimensions which are appropriate for the measurement ofthe service quality of Internet banks. Based on the findings, recommendations were provided to help banks improve their levels of service quality.
URI: http://hdl.handle.net/10356/8979
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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