Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/89920
Title: The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost
Authors: Yuen, Kum Fai
Wang, Xueqin
Wong, Yiik Diew
Zhou, Qingji
Keywords: DRNTU::Engineering::Civil engineering::Transportation
Sustainable Shipping
Perceived Value Theory
Issue Date: 2018
Source: Yuen, K. F., Wang, X., Wong, Y. D., & Zhou, Q. (2018). The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost. Transportation Research Part E: Logistics and Transportation Review, 116, 123-135. doi:10.1016/j.tre.2018.06.002
Series/Report no.: Transportation Research Part E: Logistics and Transportation Review
Abstract: This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust towards a shipping company’s commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP.
URI: https://hdl.handle.net/10356/89920
http://hdl.handle.net/10220/46524
ISSN: 1366-5545
DOI: 10.1016/j.tre.2018.06.002
Rights: © 2018 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Transportation Research Part E: Logistics and Transportation Review, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.tre.2018.06.002].
Fulltext Permission: embargo_20210831
Fulltext Availability: With Fulltext
Appears in Collections:CEE Journal Articles

Files in This Item:
File Description SizeFormat 
The effect of sustainable shipping practices on shippers’ loyalty the mediating role of perceived value, trust and transaction cost.pdf
  Until 2021-08-31
750.66 kBAdobe PDFUnder embargo until Aug 31, 2021

Google ScholarTM

Check

Altmetric


Plumx

Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.