Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/9039
Title: | Service quality of 5 major sectors in Singapore. | Authors: | Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. |
Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 2003 | Abstract: | Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video. | URI: | http://hdl.handle.net/10356/9039 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
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File | Description | Size | Format | |
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NBS-REPORTS_1735.pdf Restricted Access | 1.06 MB | Adobe PDF | View/Open |
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