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dc.contributor.authorSeah, Reynold Eng Shing.en_US
dc.contributor.authorTan, Thian Boon.en_US
dc.contributor.authorThong, Celia Yongshi.en_US
dc.description.abstractIdentification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Marketing::Customer services-
dc.titleService quality of 5 major sectors in Singapore.en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorLee, Pui Munen_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
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Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
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