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Title: Service quality of 5 major sectors in Singapore.
Authors: Seah, Reynold Eng Shing.
Tan, Thian Boon.
Thong, Celia Yongshi.
Keywords: DRNTU::Business::Marketing::Customer services
Issue Date: 2003
Abstract: Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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