From library stacks to Library-in-a-Pocket : will users be around?

Abstract

Purpose - As libraries move their focus from print collections to digital resources residing in the “cloud”, the library-user relationship has also changed dramatically. Power has clearly shifted from the library to the user and the dependence relationship has been inverted. The library-user relationship is a fundamental one and defines what libraries are, and therefore their future. It is therefore important to think about how to ensure that users continue to use and value libraries. The purpose of this article is to discuss the changing relationship between libraries and their users and to suggest critical factors to consider when designing and planning library services in order to sustain a viable library-user relationship.

Design/methodology/approach - The article sets the context for discussing the importance of maintaining high levels of library use by considering key changes in the information environment and the behavior of users. The author argues that the abundant choices available to information users today cause them to make usage decisions that are not just based on the usefulness and quality of information resources and services, but more on expediency and other factors.

Findings - It is not sufficient to provide useful, high quality and innovative library resources and services. The acid test for their successes is whether they will be used frequently. The author suggests 4 factors - convenience, attention, awareness and perception of value that are likely to influence future use of libraries.

Originality/value - The article serves as a reminder for librarians to pay attention to the common sense factors when designing, planning, implementing and reviewing library facilities, resources and services.