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Title: Bank merger wave : understanding undergraduates' perceptions using servqual.
Authors: Lim, Chin Siang.
Kho, Ee Lynn.
Hoon, Kelvin Yew Teck.
Keywords: DRNTU::Business::Finance::Mergers and acquisitions
Issue Date: 2004
Abstract: The objective of this study is to investigate the changes in customer perceptions regarding service quality of banks as a result of recent bank mergers.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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