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dc.contributor.authorKoh, Pamela Si Jia.en_US
dc.contributor.authorLim, Aileen Chiu Ling.en_US
dc.contributor.authorWang, Ying.en_US
dc.description.abstractThis study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Information technology-
dc.titleAccessing service quality in university education.en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorPark, Donghyunen_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
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Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
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