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Title: Total Quality Management : the Multi-Step Model to TQM.
Authors: Chen, Eik Fang.
Lim, Hui Buay.
Low, Bianca Jun Yi.
Keywords: DRNTU::Business::Management::Total quality management
Issue Date: 2005
Abstract: Recent trends like globalization and innovation have made organizations more quality focused in order to satisfy customers' expectations and stay competitive in this ever changing global market. As such, Total Quality Management (TQM) has evolved as a specialty niche in the past to a mangement requirement of today in most organizations. The Multi-Step Model to TQM, proposed by our supervisor, focuses on the levels of TQM and organizational performance.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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