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Title: Towards effective online review systems in the Chinese context : a cross-cultural empirical study
Authors: Fang, Hui
Zhang, Jie
Bao, Yang
Zhu, Qinghua
Keywords: DRNTU::Engineering::Computer science and engineering
Issue Date: 2013
Source: Fang, H., Zhang, J., Bao, Y., & Zhu, Q. (2013). Towards effective online review systems in the Chinese context : A cross-cultural empirical study. Electronic commerce research and applications, 12(3), 208-220.
Series/Report no.: Electronic commerce research and applications
Abstract: Online reviews, as one kind of quality indicator of products or service, are becoming increasingly important in influencing purchase decisions of prospective consumers on electronic commerce websites. With the fast growth of the Chinese e-commerce industry, it is thus indispensable to design effective online review systems for e-commerce websites in the Chinese context, by taking into account cultural factors. In this paper, we conduct two empirical studies on online reviews. Firstly, we study how culture differences across countries (i.e., China and the USA) impact the way in which consumers provide online reviews. Secondly, we investigate the impact of online reviews on product sales in the Chinese context, and show that directly copying the ideas of successful online review systems in the USA will deteriorate the effectiveness of the systems in China. Finally, we propose several suggestions for the development of effective online review systems in the Chinese context based on the results of our two empirical studies and the findings in previous studies.
ISSN: 1567-4223
DOI: 10.1016/j.elerap.2013.03.001
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:SCSE Journal Articles

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