Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/97928
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dc.contributor.authorFang, Huien
dc.contributor.authorZhang, Jieen
dc.contributor.authorBao, Yangen
dc.contributor.authorZhu, Qinghuaen
dc.date.accessioned2013-12-05T06:20:47Zen
dc.date.accessioned2019-12-06T19:48:26Z-
dc.date.available2013-12-05T06:20:47Zen
dc.date.available2019-12-06T19:48:26Z-
dc.date.copyright2013en
dc.date.issued2013en
dc.identifier.citationFang, H., Zhang, J., Bao, Y., & Zhu, Q. (2013). Towards effective online review systems in the Chinese context : A cross-cultural empirical study. Electronic commerce research and applications, 12(3), 208-220.en
dc.identifier.issn1567-4223en
dc.identifier.urihttps://hdl.handle.net/10356/97928-
dc.description.abstractOnline reviews, as one kind of quality indicator of products or service, are becoming increasingly important in influencing purchase decisions of prospective consumers on electronic commerce websites. With the fast growth of the Chinese e-commerce industry, it is thus indispensable to design effective online review systems for e-commerce websites in the Chinese context, by taking into account cultural factors. In this paper, we conduct two empirical studies on online reviews. Firstly, we study how culture differences across countries (i.e., China and the USA) impact the way in which consumers provide online reviews. Secondly, we investigate the impact of online reviews on product sales in the Chinese context, and show that directly copying the ideas of successful online review systems in the USA will deteriorate the effectiveness of the systems in China. Finally, we propose several suggestions for the development of effective online review systems in the Chinese context based on the results of our two empirical studies and the findings in previous studies.en
dc.language.isoenen
dc.relation.ispartofseriesElectronic commerce research and applicationsen
dc.subjectDRNTU::Engineering::Computer science and engineeringen
dc.titleTowards effective online review systems in the Chinese context : a cross-cultural empirical studyen
dc.typeJournal Articleen
dc.contributor.schoolSchool of Computer Engineeringen
dc.identifier.doi10.1016/j.elerap.2013.03.001en
item.grantfulltextnone-
item.fulltextNo Fulltext-
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