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Title: Evaluation of Valuair Ltd. using the importance-performance analysis framework.
Authors: Ong, Hui Hann.
Tian, Chuan Yew.
Wong, Marcus Keng Jin.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2005
Abstract: Using an analytical approach known as the Importance-Performance Analysis (IPA), this paper involves a study of thirteen pre-selected attributes by which Valuair will be evaluated. This study will help Valuair evaluate their performance and provide insights for further improvement.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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