Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/9856
Title: Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
Authors: Cai, Jialing
Huang, Junyan
Koh, Pei Jia
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2005
Abstract: An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attributes when choosing a tour package.
URI: http://hdl.handle.net/10356/9856
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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