Please use this identifier to cite or link to this item:
Title: Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
Authors: Cai, Jialing
Huang, Junyan
Koh, Pei Jia
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2005
Abstract: An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attributes when choosing a tour package.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
  Restricted Access
244.17 kBAdobe PDFView/Open

Page view(s) 10

checked on Sep 28, 2020

Download(s) 10

checked on Sep 28, 2020

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.