Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/9869
Full metadata record
DC FieldValueLanguage
dc.contributor.authorKoh, Kai Lingen_US
dc.contributor.authorWang, Xuelien_US
dc.contributor.authorXie, Deborah Zhenzhien_US
dc.date.accessioned2008-09-24T07:37:16Z
dc.date.available2008-09-24T07:37:16Z
dc.date.copyright2005en_US
dc.date.issued2005
dc.identifier.urihttp://hdl.handle.net/10356/9869
dc.description.abstractThis study is undertaken to investigate the level of service quality in the Singapore taxi industry after its liberalization in 2003. By making use of the SERVQUAL model, the study aims to find out whether commuters’ service expectations are being met by the seven players in the industry.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Marketing::Customer services
dc.titleService quality of the Singapore taxi industry after liberalization in 2003en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorSeshanna, Shubhasreeen_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
item.grantfulltextrestricted-
item.fulltextWith Fulltext-
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
Files in This Item:
File Description SizeFormat 
NBS-REPORTS_2477.pdf
  Restricted Access
632.58 kBAdobe PDFView/Open

Page view(s) 50

382
Updated on Dec 1, 2021

Download(s)

8
Updated on Dec 1, 2021

Google ScholarTM

Check

Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.