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dc.contributor.authorKoh, Kai Lingen_US
dc.contributor.authorWang, Xuelien_US
dc.contributor.authorXie, Deborah Zhenzhien_US
dc.description.abstractThis study is undertaken to investigate the level of service quality in the Singapore taxi industry after its liberalization in 2003. By making use of the SERVQUAL model, the study aims to find out whether commuters’ service expectations are being met by the seven players in the industry.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Marketing::Customer services
dc.titleService quality of the Singapore taxi industry after liberalization in 2003en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorSeshanna, Shubhasreeen_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
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Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
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