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|Title:||Service quality, customer satisfaction and customer loyalty : an SMRT perspective.||Authors:||Chan, Huah Jer.
Chua, Ai Teng.
Heng, Yih Wei.
|Keywords:||DRNTU::Business::Marketing::Customer services||Issue Date:||2000||Abstract:||An analysis of the relationships between service quality and customer satisfaction, as well as customer satisfaction and customer loyalty, using the Singapore Mass Rapid Transit System (SMRT) as a case study.||URI:||http://hdl.handle.net/10356/9883||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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