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Title: Customer satisfaction in the personal grooming service industry in Singapore.
Authors: Lim, Hwee Hong.
Ong, Corinne Pei Pei.
Chua, Teresa Lee Ling.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2005
Abstract: This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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