Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/9909
Title: | Customer satisfaction in the personal grooming service industry in Singapore. | Authors: | Lim, Hwee Hong. Ong, Corinne Pei Pei. Chua, Teresa Lee Ling. |
Keywords: | DRNTU::Business::Industries and labor | Issue Date: | 2005 | Abstract: | This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment. | URI: | http://hdl.handle.net/10356/9909 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
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NBS-REPORTS_2512.pdf Restricted Access | 417.01 kB | Adobe PDF | View/Open |
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