Now showing items 1-5 of 5
An innovation diffusion perspective of e-consumers’ initial adoption of self-collection service via automated parcel station
Purpose - As an application of Self-Service Technology (SST), Automated Parcel Station (APS) is emerging as a logistics innovation to address the inefficiency and delivery failure in conventional home delivery. However, ...
It is green, but is it fair? Investigating consumers’ fairness perception of green service offerings
With the prevailing green skepticism, consumers tend to devalue firms' environmental claims and raise concerns on service fairness of green offerings. Applying theoretical insights from fairness literature to the context ...
An investigation of customers’ intention to use self-collection services for last-mile delivery
Anchored on Innovation Diffusion Theory (IDT), this paper analyses customers' intention to use self-collection as a last-mile delivery method. Characteristics of innovation were hypothesised to be key factors influencing ...
E-consumer adoption of innovative last-mile logistics services : a comparison of behavioural models
This paper investigates consumers’ behavioural responses to innovative last-mile delivery services (self-collection as an example) in the emerging e-commerce market of Singapore. Anchored on theoretical insights from ...
The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost
This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and ...